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Coronavirus and changes to our services

stay at home1

Coronavirus (COVID-19): what you need to do

Stay at home

 

You should only leave the house for one of four reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this absolutely cannot be done from home.

Advice for people with severe health conditions

This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others

 

Coronavirus Advice

Novel Coronavirus: Advice for the NHS in England


We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19. Advice for NHS organisations is now as follows:

From today the public are being advised to stay at home (self-isolate for 14 days) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they or any household member have:
a. A new continuous cough
OR
b. High temperature (of 37.8 degrees centigrade or higher)

DO NOT COME TO THE SURGERY.

You do not need to contact 111 to tell them you're staying at home.


The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.
Individuals should stay at home (self-isolate) for 14 days from the onset of symptoms following the current advice. If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).


After 14 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 14 days.

Testing will not be offered routinely to individuals staying at home.

Please DO NOT COME INTO the surgery. Please return home, stay indoors and avoid contact with others.

Contact NHS 111 for advice or go to their website https://111.nhs.uk/service/covid-19

General advice on coronavirus can be found at:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/

Information for vulnerable patients whom may need support can be found by clicking the link below;

Vulnerable patient contacts

Information for Parents

Advice for Parents

IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM

 

Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff and we are asking our patients support with this.

 

What does this mean for you?

 

Appointments:

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team.  From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments.  This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need.  A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone.  If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days.  If there is no risk you will be given a face to face appointment.

 

Existing appointments:

All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice.  If the appointment needs to go ahead, wherever possible this will take place over the telephone.  If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this.  If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

 

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building. 

For children, only one parent/guardian will be allowed to accompany the child.

 

Prescriptions

Paper requests for repeat prescriptions have temporarily been suspended, (although we have a temporary post box outside the practice near the door for patients but this option will be removed in one week) that  again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery.  We will electronically send the prescription to your nominated pharmacy.  If you do not have a nominated pharmacy, we will ask you to nominate one, or we shall automatically send them to Radford Road Pharmacy for you.

 

To order a repeat prescription, please either:

 

  • Telephone the surgery between the hours of 12:00 to 15:00
  • Request online or use the NHS app. If not registered please contact the surgery to register for online services.
  • Email the request to: NCCCG.C84151@nhs.net

Self isolation advice available here https://111.nhs.uk/isolation-note/

Sick Note Requests

sicknote advice

 

Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.

 This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. 

 Our priority is the health and safety of all our patients and staff.

Thank you.

coronavirus

Welcome The Medical Centre (Zulu Road)

The Medical Centre opened in 1991 to serve the people of New Basford and surrounding areas. It is a single handed GP surgery run by Dr Khudija Irfan and a Teaching Practice of the University of Nottingham.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our Mission Statement

"Our purpose is to ensure those visiting our practice receive high quality and personal care; we aim to achieve this by having a team who are receptive to the patient's needs and expectations.

We want to ensure we deliver services which echo the latest developments in primary care"

Out Of Hours Care

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.

 

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

 

During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.

 

For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Weekend Appointments - Saturday Morning

We wish to inform you that we will no longer be holding clinics on a weekend at this practice. This was a pilot which will end on the 30th June. This means, from 30 June we will no longer be able to offer appointments at the weekend.

Thursday Afternoon Appointment Arrangement

As you are aware, The Medical Centre has a reciprocal arrangement for a Thursday afternoon surgery cover arrangement with three other practices. (Springfield Medical, Riverlyn Medical and Greenfields Medical) . The four surgeries provide clinical cover on a rota basis for the group.

 

Unfortunately Greenfields Medical Centre has given notice to the Group of practices, advising us that they are terminating their agreement.

We have another practice that would like to offer their services and join the group in the agreement.

The practice is Alice Medical Centre (http://www.bestwoodparkmedicalcentre.co.uk/)

 

We have arranged a meeting at The Medical Centre for Wednesday 23rd October at 11.30 to meet with all patients that would like to attend in order for us to consult with you and gauge your thoughts on this matter.

 

 

If you feel that it is too short notice and that you would not be able to attend, but would like to give your thoughts and feedback, please call the practice, post us a letter or pop in to the practice to relay any thoughts and feedback that you may have regarding this proposed venture.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Available throughout the single storey premises.  Hearing loop available for patient use at reception.

Thursday Afternoon opening

As from April 2017, the practice will be open on Thursday afternoon. We will be working collaboratively with 3 other practices to deliver a clinic which will rotate to a different centre each week. The following GP surgeries will be working with us to provide this service.

Alice Medical Centre Bestwood Park

Riverlyn Medical Centre, Bulwell

Springfield Medical Centre, Bulwell

Staff Training

Occasionally the practice will close in the afternoon from 12.30  for staff training and updates - the following dates have been allocated for this to take place:

Dementia and The Medical Centre, Zulu Road

The Medical Centre Zulu Road has signed up to become a dementia-friendly practice. We will be working with Alzheimer’s Society during the coming year and our staff will be participating in General Practice specific dementia awareness sessions. We will also be carrying out an assessment of how dementia-friendly we are and take steps to improve areas that need attention.

We welcome any feedback about how we are doing from patients, families and carers.

Included here are some useful contacts and links for support or advice if you are living with dementia or caring for someone with dementia.

 GP+ Nottingham City – extended hours access for patients

 
Offering Evening & Weekend Appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.
 
Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.
 
Opening hours are:
 
16:00-20:00 Monday – Friday
9:00-13:00 Saturday & Sunday
 
This is not a walk-in service, appointments are required and booked through the reception team at the surgery.  For more information visit: www.ncgpa.org.uk/gpplus

Date of next Patient Participation Group Meeting

Our next Patient Participation Group  meeting TBA . This is an opportunity for you to talk to us to help us improve and develop our services. All meetings are held at The Medical Centre.  All patients are welcome to attend our PPG meetings. No need to let us know if you are attending, just turn up at reception on 27th August  at 11am. We look forward to seeing you.

 

NHS 111 also has an online coronavirus service that can tell people if they need medical help. Advice on what to do is available at www.111.nhs.uk/service/COVID-19/.

 

It’s important not to visit a GP surgery, pharmacy or hospital if you have COVID-19 symptoms.%MCEPASTEBIN%

(Site updated 27/05/2020)
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