Many GP surgeries across Nottinghamshire are no longer accepting repeat prescription requests from pharmacies. Additionally, some community pharmacies no longer offer this services to their customers.
GP surgeries are asking patients to order their own medicines using the following options:
- Returning the counterfoil clearly indicating (by a tick) which items they require
- Leaving a written request form at the reception desk
- Ordering online or via the NHSapp, please ask reception for more details.
The prescription will be available for collection within two working day (48 hours).
Request for repeat prescriptions over the telephone are not accepted (excepting from housebound patients).
Note: When requesting a medication which is not on your repeat list it has to be authorised by the GP and so may take a little longer.
Pharmacies will still be able to collect printed prescriptions from the GP surgery and receive electronic prescriptions, and will continue to offer convenient opening hours and medicine delivery services. The only change is to the way that some people order their repeat prescription.
Why is this happening?
When a pharmacy orders on behalf of patients, the pharmacy team members do not always know when the medicines have been changed or how much stock each patient has at home. This can sometimes lead to requests for medicines that have been discontinued , and to stockpiling of medicines. So, putting patients in control of ordering their own medicines through their GP surgery is safer and can reduce waste.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.